Automated email sorting and reply drafting
AI inbox triage that reads every message so your team doesn't have to
A shared inbox is where good intentions go to drown. The simple questions bury the important ones, replies get slow, and something always falls through — usually the one that mattered.
How Scribe.sg handles it
Scribe.sg reads every incoming message, works out what it's actually about, and routes it: routine questions get answered (or drafted for a quick approval), and anything sensitive or unusual is flagged for a person. It works across Gmail and WhatsApp, so one queue covers however your customers reach you.
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Reads every message
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Routes it by intent
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Replies or flags it
What you get
- Every message read and categorised within minutes of arriving
- Routine replies handled or drafted in your tone
- Sensitive and high-stakes messages escalated, never auto-sent
- Nothing buried, nothing missed, nothing answered twice
A real day, automated
42 sorted — read, categorised, answered or escalated. 3 sensitive ones waiting your OK.
Common questions
Can it reply on its own?
For the routine, repetitive questions — yes, if you allow it. For anything sensitive it drafts a reply and waits for your one-tap approval. You set where that line sits.
Does it work on a shared team inbox?
Yes. It's built for shared inboxes where several people pick up messages — it categorises, routes, and keeps a clear record so nothing is handled twice or dropped.
Want to see more of what we run? Browse all use cases
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Automate inbox triage for your business
Book a 30-minute call. Tell us how the work happens today and we'll tell you straight whether we can help.
30 minutes, no obligation — we reply within one business day.